_Alisa___ писал(а):
Думала, я всяко видела в онлайн продажах.. но нет, скаммеры опять удивили..
Схема такая: вы получаете заказ, внешне все ок..
Отправляете. А скаммер возьми и зафайль unauthorized transaction ..
вы попадаете на стоимость товара, Шиппинг ( интернациональный-вообще засада) и Пейпал чарджит $20 в таких случаях, насколько я знаю..Ибей вам дефект нарисует -виноваты или нет..
Я не успела отправить и дело было на Etsy..
они не прессуют так с шиппингом ( в 24 часа отправь или умри как Ибей)
Вот сижу вся офигевшая.. ‘ как жить? Как жить? ‘ ( Рената Литвинова в исполнении Максима Галкина))
Нашла эту небольшую статью с самого сайта ибэй.
как раз для новых условий.
но я так поняла, что надо платить за подпись и получать подпись покупателя,
как только цена составляет примерно 85 - 100.
Handling payment disputes as a managed payments seller
Responding to a payment dispute
How payment disputes are processed
Dispute fees
Seller protections
Avoiding payment disputes
In some situations, your buyer may ask their financial institution to open a payment dispute if they believe there’s an issue with their order. Learn how to handle a payment dispute on an eBay transaction as a managed payments seller.
A payment dispute on eBay is created when a buyer initiates a chargeback or other type of dispute with their financial institution, such as a PayPal dispute. The main reasons buyers file payment disputes include:
They didn’t receive their item
They received an item that doesn’t match the description in your listing
They didn’t recognize the transactionThey were charged more than once for an item
They were charged more than once for the transaction
They changed their mind
If one of your buyers files a payment dispute and it’s successful, the financial institution will reverse the transaction. This means that the funds originally paid by the buyer are returned to them. Depending on why the buyer’s payment dispute was successful, we may recover these funds from you.
Buyers can't use more than one resolution method to get a refund. If a buyer files a payment dispute, any eBay Money Back Guarantee claims, open order cancellations, or return requests for the same transaction are immediately closed. In addition, you won't be able to initiate refunds through Orders in Seller Hub or Sold in My eBay if there's an open payment dispute.
Responding to a payment dispute
When a dispute is opened, you’ll receive an email from eBay to let you know. At that time, we may ask you for additional information or to confirm details of the transaction so we can respond to the dispute on your behalf within 5 days of notification of the dispute or as indicated in the email.
Respond to a payment dispute
When a dispute is filed by your buyer, you may choose to:
Accept the dispute so the buyer receives the refund
Challenge the dispute, and provide evidence or additional information, such as proof that the item was delivered to the shipping address provided in the order
Information that can help when responding to a payment dispute:
Tracking information showing the order was delivered successfully to the shipping address that matches the address on the order
Detailed photographs of the item from the listing showing the item’s condition, including proof of authenticity, if applicable
Relevant correspondence between you and the buyer working to resolve any issues
Valid buyer identification for an in-store pickup
How payment disputes are processed
eBay will submit any relevant information you provide about the dispute to the appropriate financial institution. There may be situations where eBay already has enough information to challenge the dispute, and in this case, we’ll share it on your behalf.
Once you’ve accepted a dispute, or challenged it by providing evidence, we’ll update you about the status of the case by email, as we receive updates from the financial institution. You can also check the status of any payment dispute in the Resolution Center.
There may be cases where eBay will challenge a dispute with the financial institution, despite how you choose to respond. In some cases financial institutions may reopen a closed payment dispute. We’ll notify you in those situations and may request that you provide additional information for challenging the payment dispute.
The payment dispute could take up to 90 days to be resolved, depending on the payment method or card provider.
Please note, the final outcome of the payment dispute is decided by the financial institution. You may qualify for seller protections if you follow the guidelines below. If the payment dispute was filed because the item was not as described, you can request that the buyer returns the item. However, keep in mind that we can’t force the buyer to return the item.
Dispute fees
If a buyer files a payment dispute, and you’re found responsible for the disputed amount, you’ll be charged a dispute fee by eBay. If you accept the payment dispute and issue a refund, eBay will waive the dispute fee, and you’ll be responsible for the refund amount issued to your buyer.
Seller protections
If the transaction is eligible for protection, we’ll cover the amount of the dispute, and waive the fee in the following situations:
